Sanctuary Online (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains what personal information we collect, how we use it, how it is stored, and the circumstances in which it may be disclosed.
Personal Information We Collect
We may collect personal information that you voluntarily provide when using our website or services, including:
- Name
- Email address
- Account login details
- Payment information (processed securely by third-party payment processors)
- Information submitted through forms or communications
We may also collect standard technical information automatically, such as IP address, browser type, and website usage data through cookies and similar technologies.
How We Use Personal Information
We use personal information for purposes directly related to:
- Providing access to our classes, membership, and digital content
- Creating and managing your account
- Processing payments and subscriptions
- Communicating with you about your account or enquiries
I- mproving our website and services
- Complying with legal obligations
Disclosure of Personal Information
We may share personal information with third-party service providers who help us operate our website or deliver our services. These include:
- Website hosting and technical providers
- Payment processors (e.g., Stripe)
- Email and communication platforms
- Analytics and security tools
We do not sell personal information.
We may disclose personal information if required by law.
Data Storage and Security
We take reasonable steps to protect personal information from misuse, loss, or unauthorised access.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Access and Correction
You may request access to the personal information we hold about you and ask us to correct inaccurate or outdated information.
Cookies
Our website uses cookies and similar technologies for functionality and analytics.
You may disable cookies through your browser settings, though this may affect website functionality.
Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised date.
Contact Us
For questions or concerns about this Privacy Policy, contact:
Sanctuary Online
Email: [email protected]
Website: www.sanctuaryonline.co
The information, classes, and content provided on Sanctuary Online are for general educational and wellness purposes only. They are not a substitute for professional medical advice, diagnosis, or treatment.
You should consult a doctor or qualified healthcare provider before beginning any new exercise program, especially if you are pregnant, postpartum, have injuries, or have any existing medical conditions. Stop immediately if you experience pain, dizziness, or discomfort.
By using Sanctuary Online, you acknowledge that you participate voluntarily and at your own risk. Sanctuary Online, its instructors, and associated team members are not liable for any injuries, health issues, or damages resulting from your use of our website or participation in our classes or programs.
For any concerns regarding your health or suitability to participate, please seek personalised medical advice.
If you have questions, contact us at:
[email protected]